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csw 2002-08-16
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分不是问题，只要说清楚，最好有个例子，什么又是CRM呢。
zjfak47 2002-08-16
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CTI就是计算机电话集成技术，它可以用来开发交互式语音应答系统。如168声讯服务。以及移动话费查询系统1860。如果你肯给分，我可以告诉你多一些。
bonoji 2002-08-16
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不知是否有帮助:
Bringing CTI to Common Hardware Platforms
The majority of CTI APIs to date have been limited by their design to mainframe computers and minicomputers, and were difficult to adapt to use in personal computer platforms. Some early attempts to integrate telephony into personal computers required specially-designed PC hardware; an example is the "TeleCompaq" computer, that included an integrated handset and other special telephony hardware. In many cases, this specially-designed PC hardware was not expandable, insufficiently powerful for general computing needs, and introduced incompatibilities with some operating systems software and applications. This experience has shown that to be successful, integration must be based on standard PC hardware, and must use standard software and software development tools. TAPI builds on the Microsoft Windows foundation, using standard PC hardware and software, preserving users' investments, and allowing the flexibility to which PC users have become accustomed.
Bringing CTI to Common Hardware Platforms
The majority of CTI APIs to date have been limited by their design to mainframe computers and minicomputers, and were difficult to adapt to use in personal computer platforms. Some early attempts to integrate telephony into personal computers required specially-designed PC hardware; an example is the "TeleCompaq" computer, that included an integrated handset and other special telephony hardware. In many cases, this specially-designed PC hardware was not expandable, insufficiently powerful for general computing needs, and introduced incompatibilities with some operating systems software and applications. This experience has shown that to be successful, integration must be based on standard PC hardware, and must use standard software and software development tools. TAPI builds on the Microsoft Windows foundation, using standard PC hardware and software, preserving users' investments, and allowing the flexibility to which PC users have become accustomed.
duiduiblues 2002-08-16
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CTI就是Computer Telephony Integration的简写。目前，它的范畴已经超出了其字面上的意思。扩展到提高传统的电话交换网与新兴的分组交换网之间的各种软硬件设备协议标准等的互操作性和互访问性，以提高当前的信息化组织形式。
到CTI论坛（www.ctiforum.com）上去瞧瞧，有一些资料和文章，另外到support.dialogic.com上会有一些代码。当然是基于一定的板卡的，必须要有这方面的基础。
到CTI论坛（www.ctiforum.com）上去瞧瞧，有一些资料和文章，另外到support.dialogic.com上会有一些代码。当然是基于一定的板卡的，必须要有这方面的基础。
xwmhn 2002-08-16
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CRM:客户关系管理
CTI:计算机电话集成技术
CTI:计算机电话集成技术
csw 2002-08-16
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语音卡？是声卡吗？需要些什么知识？我有用过TAPI。不过好象没接触到这块。
zjfak47 2002-08-16
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CTI编程是围绕语音卡编写的，你用的是什么语音卡？
csw 2002-08-16
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那有没有什么相关的编程的例子？谢谢各位。
studentforever 2002-08-16
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CRM:客户关系管理
studentforever 2002-08-16
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CTI:计算机与电话集成技术。
CTI论坛
http://www.ctiforum.com/
CTI论坛
http://www.ctiforum.com/
kingzai 2002-08-16
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www.ctiforum.com
