Job code GBS-0114676 Job type Full-time Regular Band 06-07
Job description This role includes the leadership mission for optimal deployment of finance business controls resources across IBM globally to provide appropriate coverage for emerging and high risk areas. Responsibilities of this role include the following. Establish and maintain IBM's framework of internal controls, including coordination of scorecards and management reviews, culminating in IBM’s SOX 302/404 assertion. Optimize the sharing of tools and best-of-breed methodologies to mitigate business risks. Provide assistance on process analysis, principles of risk identification and risk assessment. Provide education and consulting on the required control mechanisms related to existing business processes and/or new processes. Lead independent proactive / process reviews, give expert advice, identify problem areas and offer recommendations. Assist line management with the coordination and reporting of management self assessment of controls results and corrective actions.
Qualification:
Required Bachelor's Degree At least 1 year experience in Advise on Management of Business Risk At least 1 year experience in Perform Control Assessments At least 1 year experience in Apply Analytical and Decision Making Skills At least 1 year experience in Apply Leadership Abilities and Team Building in Cross Functional Teams At least 1 year experience in Apply Knowledge of Business Process Controls (IT/Applications, Finance, Procurement, Operations, etc.) English: Fluent Chinese simplified: Fluent
Preferred Master's Degree Certified in ONE of the following: CIA, CISA, CISM, CISSP, CFE, CPA
Quality Assurance Professional(English)
Job code GBS-0112793 Job type Full-time Regular Band 07 to 08 -------------------------------------------------------------------------------- Job description • Conduct QA related proposal /estimation review, health review and process compliance review to delivery projects. • Consult delivery project team for quantitative project management, measurement collection & analysis, proactive risk management and root cause analysis • Provide hands-on support on troubled / high risk project recovery. • Participate in continuous process improvement through quantitative measurement collection & analysis, root cause analysis and OFI handling.
Business Target:Global Delivery Center-Dalian
Required Bachelor's Degree English: Fluent
Additional information • At least 5 years IT experiences. • PMP certification with At least 3 years Outsourcing Project management experiences. • At least 2 years direct SQA or PPQA experiences • Good communication and leadership skills. • Skillful in both verbal and written English. • Japanese skill level 3 or above is advantage. • Experienced in software delivery process improvement, a SEPG experience is advantage. • Six sigma certification is advantage.
Rational Tool SME (Subject Matter Expert-English)
Job code GBS-0114691 Job type Full-time Regular Band 06 to 07 -------------------------------------------------------------------------------- Job description Lead Rational tool deployment and provide ongoing support to delivery team Lead the definition and implementation of required customization effort of the Rational Tools Provide Rational tool training Interlock with IBM Worldwide Rational Team
Business Target: Globla Delivery Center - Dalian
Required Bachelor's Degree English: Fluent
Additional information 3~5 years IT experiences. At least 1 year IBM Rational tool experience. Expert on Rational ClearCase\ClearQuest with certification. Experience in multi-site administration is advantage. Familiar with Rational Test Suite is advantage. Good communication and leadership skills. Skillful in both verbal and written English.
Metrics Analyst (English)
Job code GBS-0114681 Band 06 to 07 -------------------------------------------------------------------------------- Job description Define and maintain organizational/project level standard measurement system based on business objectives. Identify improvement areas thru statistical analysis on organizational process performance and establish process performance baselines & models to support business growth. Provide statistics analysis training to delivery team and support PM to set up project specific process performance baselines & models.
Business Target: Global Delivery Center - Dalian
Required Bachelor's Degree English: Fluent
Additional information 3~ 5 years IT experiences. At least 1 year relevant experience in statistical analysis, familiar with statistical techniques (Control chart, Patero analysis etc) and tools (Minitab and Excel) Six sigma projects experiences is advantage. Familiar with CMM/CMMI is advantage. Good communication and leadership skills. Skillful in both verbal and written English. Japanese skill level 3 or above is advantage.
Job code BTOD-0111278 Job type Full-time Regular Band 07 -------------------------------------------------------------------------------- Job description 1. Reporting to IT transition Lead to support IT transition project in GCG, working with Transition manager for BTO projects. 2. To support IT transition project, including the detail project works related to IT transition. 3. Reporting to IT transition Mgr to cooperate on IT solution for the new deals, specially focus on the application (imaging, fax and etc) and server plateform.
Required Bachelor's Degree English: Fluent
Additional information Skills required: 1. 5-10 year IT working experience with Multi National Company 2. Be familiar with IT infrastructure - network, PBX, server plateform, applications. 3. The IT project management experience, at least 2 years. PMP certification is prefered. 4. Good communication skill and good independent working capability. 5. Can speak English fluently.
Quality Specialist(English) -DaLian
Job code BTOD-0117616 Job type Full-time Regular Work city Dalian --------------------------------------------------------------------------------
Job description Create QMS processes to reduce human dependence and thereby drive efficiency Support BPMS (Business Process Management System) deployment. Drive performance metrics establishment in each projects. Meet all audit requirements of customers/IBM Support Trainings for Six Sigma, Quality tools - Small Improvement drives through Yellow Belts Improving Efficiencies through initiatives
Required Bachelor's Degree English: Fluent
Additional information 4 to 5 years working experience in BTO or service industry, 2 to 3 years quality experience. Good communication skills - Fluent spoken and written English. Japanese Speaker will be a plus. Should be a team player,Good Presentation Skills. Analytical Skills ,Functional Skills Knowledge of Six Sigma and other Quality training and tools - at least Six Sigma Green Belt certification. Black Belt certification is a plus. Good functional knowledge of MS Excel, Word, Powerpoint & Visio.
Project Application Architect (English) - Dalian
Job code BTOD-0115408 Work city Dalian Band 06 to 07 -------------------------------------------------------------------------------- Job description 1. Develop, update and maintain PHP Applications 2. Work with cross country teams. Make daily communication with international customers verbally or in writing in English 3. Understand project requirements and web development workflow process. 4. Learn and adapt with new Web Technology. 5. Assist the team to achieve goals.
Additional for Web Application Architect position: 1. Communicate with stakeholders in different Geo locations to clarify the business requirements 2. Provide technical solutions according to the requirements and work out the solution design documents 3. Guide the developers to implement the solutions
Job Requirements (skills/experiences) 1) Language skills: Can read, write, understand and speak English fluently; Native or close to native English speaker is expected for Web Application Architect position 2) Technical Skills: Expert on LAMP technologies (Linux, Apache, MySQL and PHP) Solution Design Skills Web application development lifecycle concepts At least 2 years PHP development experience Additional for Web Application Architect position: At least 5 years working experience and 2 years architecture design experience
3) Leadership: At least 2 years leadership background for Web Application Architect position
4) Experience with UNIX and Web servers re welcome but not required.
5) Able to learn new technical skills and absorb professional knowledge quickly
6) Self motivated and self learner, able to work as a team and independently.
Required Bachelor's Degree English: Fluent
Web Producer (English) - Dalian
Job code BTOD-0115045 Job type Full-time Regular Work city Dalian Band 07 -------------------------------------------------------------------------------- Job description -Ensures that the requirement is valid and information is up-to-date as provided by web deployment project; -Supports requests from country site relationship manager to implement their strategies and tactics on the web site; -Assures that the Web site represents the full complement of relevant IBM products and services -Oversees the correctness of the entire content of the Web site in terms of design and Web standards -Provides to the web developers the complete content needed to build a web page -Responsible for site design, customization, monitoring, and defects reporting.
Required Bachelor's Degree English: Fluent
Additional information 1) Languages skills: Can read, write, understand and speak English fluently, Chinese would be a plus. 2) Technical Skills: HTML, XHTML, JavaScript, Dreamweaver. 3) 5+ years experience in web developing, designing and deployment. 4) Self motivated and self learner, able to work as a team and independently. 5) Strong leadership and communication skills
Web Graphic Designer (English) - Dalian
Job code BTOD-0114740 Band 06
-------------------------------------------------------------------------------- Job description Experience: - At least 1.5 years web experience (Web and graphic design) - Knowledge of photoshop, illustrator, flash, HTML, XHTML, XML, javascript - English proficiency : conversational, read and written - Able to start work immediately or at short notice - Create web graphics, animations, layouts for use on website - Conceptualize requirements into creative, dynamic and rich content - Ensure site design integrity and quality control
Required Bachelor's Degree English: Fluent
Additional information Requirement: - Self-starter, quick learner - Creative and meticulous - Team player - Willing to work hard and put in long hours when required by project(s)
Customer Service Representative (Japanese) -Da Lian job code:BTOD-0117306 Band:6
Job description A CSR is responsible for responding to subscriber phone inquiries, resolving problems, providing product information, basic IC tools walk-through, handling order related inquiries efficiently and effectively, while meeting or exceeding client expectations. CSR’s are a focal point for daily order management issues and is considered to have expert knowledge with a customer service focus. The aim is to provide friendly, effective and efficient responses within an agreed SLA. The role primarily manages pre and post booking enquiries via phone, emails and fax. The CSR reports to the Team Leader and Operations Manager Requirement: - Japanese: Fluent,native speaker level. - English: Good - at least 1 year call center or customer service Experience
BTOD-0126215 ,Reporting Analyst 1. Good English language (verbal) skills 2. Microsoft Excel, Power Point skills including macro, pivot table, pivot graphs, and generating graphs in Excel, and produce Power Point slides and presentations 3. Familiar with using XCELSIUS to generate graphs 4. Able to use Microsoft Access including DB configuration (creating tables based on normalization, making relations between them), and creating reports based on the data from Access DB
Job description: A Transition Manager is a person who leads and is accountable for the success of an assigned project from contract signed to bringing the project live into operation. He/ she is responsible for an array of activities including initializing and planning projects, developing project cost structure, tracking and reporting project deliverables, managing risk, applying project management processes and tools as well as ensuring projects are completed on time, within budget and with high customer satisfaction. Qualification: Managed and/or transitioned at least 2-3 medium to large contact centre OR HR services/operation OR Finance & Administration operation projects on time and on budget Bachelor degree/equivalent with minimum 5 years of working experience, at least 3-5 years experience in similar size for multi national companies as transition mgr. Fluent (read/write/speak) in Chinese & English (fluency in Japanese language is preferred) Strong thinking and problem solving skills, Customer-oriented and Displays strong ownership Strong interpersonal and presentation skills Project Management with Knowledge of current Project Management methodologies and has applied it in previous work Business savvy that understands department / function capabilities, priorities and policies, and applies this understanding to end-to-end transition activities
Job description: The HR Services Leader supervises, motivates and leads a team of HR Delivery Managers, providing functional, operational and administrative leadership to achieve performance targets. Manages client expectations and issue management Promotes services to key stakeholders as described in SOW Provides directions and leaderships to HR delivery teams Ensures compliant to IBM business control guidelines Streamlines HR processes within all teams Drives and motivates teams to achieve performance targets Qualifications: Bachelor degree/equivalent with minimum 5-10 years of working experience within multi national companies. Managed large multi functions / multi geography HR operation groups (for senior managers) Well versed with full suite of HR related services, from employee & benefit administrations, payroll processing, work force management, travel & expense processing, expat management etc. Good/Some understanding of HR requirements for Japan, China or South Korea Strong leadership, organizational, negotiation, influencing, motivational and planning skills. Able to read, write and communicate effectively in Japanese, Mandarin & English. Ability to work independently and drive quality and efficiency in operations
Job description: The F&A Operation Manager supervises, motivates and leads a team of F&A Delivery Managers, providing functional, operational and administrative leadership to achieve performance targets. Manages client expectations and issue management Promotes services to key stakeholders as described in SOW Provides directions and leaderships to F&A delivery teams Ensures compliant to IBM business control guidelines Streamlines F&A processes within all teams Drives and motivates teams to achieve performance targets Qualification: Bachelor degree/equivalent with minimum 5-10 years of working experience within multi national companies. Managed large multi functions and/or multi geography finance operation groups (for senior managers) Well versed with full suite of finance related services, from accounts payable, accounts receivables, fixed assets, general ledgers, reporting etc. Good understanding of finance & accounting requirements for Japan, China or South Korea Strong leadership, organizational, negotiation, influencing, motivational and planning skills. Able to read, write and communicate effectively in Japanese, Mandarin & English. Ability to work independently and drive quality and efficiency in operations
4.CRM (Customer Relationship Management) Operation Manager 电话服务中心运营经理(英语) Job code:BTOD-0113226 Band:7-9 Job description: The CRM Operation Team Leader, Manager & Senior Manager supervises, motivates and leads a team of CRM professionals to achieve customer satisfaction & performance targets. Manages client expectations and issue management Promotes services to key stakeholders as described in SOW Provides directions and leaderships to CRM delivery teams Ensures compliant to IBM business control guidelines Streamlines CRM processes within all teams Drives and motivates teams to achieve performance targets Qualification: Bachelor degree/equivalent with minimum 5-10 years of working experience and at least 3-5 years experience in managing high call volume regional technical support contact center AND/OR regional customer services contact centre Experience in managing contact center services to countries such as China, Taiwan, Hong Kong, Japan, South Korea or other Asian countries would be a plus Good communication skill and personality Good understanding of contact centre regional infrastructure Deep understanding of contact centre performance measurement / service levels and proven ability to drive performance compliant
