Responsibilities: • Establish and manage longer term relationships with preferred partner/vendors, resulting in higher quality and more cost effective contribution. • Increase communication between GIS and our vendors and manage relationships and flow of information effectively across a variety of stakeholders (e.g., vendors, operations managers, project managers). • Work with vendors to ensure quality customer service delivery. • Investigate problems identified and follow up until the issue is satisfactorily resolved. • Anticipate potential support problems and develop viable vendor strategies. • Resolve conflicts that may arise in operational relationship between vendor and business stakeholders. • Partner with stakeholders to ensure process and expectation alignment and to address any issues as they arise. • Assess vendor management practices, anticipate future requirements and research and analyze emerging trends • Keep own knowledge up to date on new initiatives, tools or policy changes.
Qualifications: • Strong infrastructure IT knowledge and background • Strong influencing skills across all levels in the organisation. • Strong leadership skills and ability to manage sensitive situations. • Flexible and resilient. Very calm under pressure. Ability to work under high stress levels of stakeholders. • Ability to gain consensus among others. • Works as part of a team to achieve desired results. • Comfortable working automously and in a matrixed organization. • Excellent verbal and written communication and interpersonal skills. • Strong attention to detail. • Sound problem solving skills. • Good judgment and analytical skills • Strong follow-up and organizational skills.
